-
Q1: How does your laboratory test product quality?
-
A1:Our laboratory tests product quality through Waterproof Test, Tensile Testing, Color Fastness Test, Heavy Metal Test, Vibration Testing, Color Verification, and more, ensuring that each product meets high-quality standards.
-
Q2: What are the cost differences between production in China and Cambodia? How do I choose the best location?
-
A2:The cost differences between production in China and Cambodia depend on factors such as order size, materials, and shipping requirements. We will provide personalized advice based on your specific needs to help you choose the best location.
-
Q3: How long does shipping usually take? Can you expedite production?
-
A3:Shipping time depends on your location and shipping method. We can also expedite production for urgent orders. Please contact us to discuss your specific timeline and requirements.
-
Q4: How do you handle quality issues with your products?
-
A4:If there are any quality issues with our products, we will work closely with you to resolve the situation. This may include offering replacements, issuing a refund, or providing other solutions based on the nature of the issue.
-
Q5: Do you offer long-term cooperation or OEM/ODM services?
-
A5:Yes, we offer long-term cooperation as well as OEM/ODM services. We work closely with clients to create customized solutions that meet their specific needs, ensuring a mutually beneficial partnership.
-
Q6: What types of products do you offer?
-
A6:We offer backpacks for students of all ages, including school bags, pencil cases, sports backpacks, shoulder bags, tote bags, and more.
-
Q7: Can the zippers and hardware accessories of the backpacks be customized?
-
A7:Yes, we offer customization options for zippers and hardware accessories. We can provide tailored solutions to meet the specific needs of our clients.
-
Q8: Can the internal structure of the backpacks be customized, such as adding dividers or pencil pockets?
-
A8:Yes, the internal structure of the backpacks can be customized. We can add dividers, pencil pockets, or other features based on your specific requirements.
-
Q9: Do you offer products that meet international environmental standards?
-
A9:Yes, we offer products that meet international environmental standards. We use eco-friendly materials and are committed to sustainability in our production processes.
-
Q10: Do you provide product test reports?
-
A10:Yes, we can provide product test reports at cost.
-
Q11: Has your factory passed social responsibility and environmental management certifications?
-
A11:Yes, our factory has passed social responsibility and environmental management certifications, ensuring compliance with global standards.
-
Q12: How do you ensure consistency in product quality for each batch?
-
A12:We ensure consistency in product quality for each batch through a well-documented management system, backed by over 30 years of industry expertise spanning two generations. Our strict quality control includes standardized production procedures, in-house laboratory testing, and regular inspections to maintain high standards.
-
Q13: Can custom packaging and labeling be arranged as needed?
-
A13:Yes, custom packaging and labeling can be arranged based on your specific requirements. We offer flexible solutions to meet your branding and packaging needs.
-
Q14: If we need additional accessories or modifications, can we place follow-up orders?
-
A14:Yes, you can place follow-up orders for additional accessories or modifications. We are happy to accommodate your needs and ensure your satisfaction with the final product.
-
Q15: Do you provide technical support or assistance with issues related to bag usage?
-
A15:Yes, we provide technical support and assistance with any issues related to backpack usage. Our team is available to help troubleshoot and offer solutions to ensure your satisfaction.
Network Supported
