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Q1: Can we conduct a "Live Video Audit?
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A1:Yes, we welcome real-time video audits via Zoom, Teams, WhatsApp or WeChat. Typical agenda: facility walk-through, production line, chemical & physical lab, warehouse, worker interviews and Q&A.
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Q2: Can you source specific "low-impact" materials like mushroom or apple leather?
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A2:Yes, we already work with mushroom leather (Mycel), apple leather (AppleSkin), pineapple leaf fiber (Piñatex) and recycled PU. Swatches and technical data sheets can be available.
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Q3: Are you BSCI or Sedex (SMETA) audited?
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A3:Yes, we are audited and compliant with both, relevant reports can be shared under NDA.
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Q4: Do you have GRS (Global Recycled Standard) certification?
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A4:Yes, our facility is GRS certified. We can supply hardware, webbing, fabrics and finished bags with full TC (Transaction Certificate) support.
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Q5: Do you perform salt spray testing on metal hardware?
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A5:Yes, we run continuous salt-spray chambers on-site and can provide test reports in compliance with ASTM B117 / ISO 9227. Standard cycles are 24 h, 48 h and 72 h; longer cycles can be arranged on request.
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Q6: Can you handle custom molds for hardware?
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A6:Yes, we have an in-house tooling shop and external partner network. We can open custom molds for zinc alloy, brass, stainless steel or aluminum hardware within 15-25 days once 3D drawings are approved.
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Q7: What is the latest tariff rate for bags produced in Cambodia and export to the United States?
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A7:U.S. President Trump, who is attending the ASEAN Summit in Kuala Lumpur, signed a series of new trade agreements with Cambodia on the past Sunday. These agreements include that the tariff rate for most categories of bags produced in Cambodia is updated to 7%, dramatically cut down from previous 19%.
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Q8: Are you a trade company or a manufacturer?
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A8:We are a manufacturer certified by BSCI, WRAP, SCAN, GRS, and ISO, specializing in producing backpacks for all age groups. We offer OEM and ODM services.
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Q9: Can I customize the design, color, or size of the backpacks?
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A9:Yes, we offer full customization options to meet your brand’s specific needs, including color, size, and design elements.
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Q10: What is the minimum order quantity for your products?
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A10:The MOQ is negotiable depending on the product and customization requirements.
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Q11: Can I request a sample before placing a bulk order?
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A11:Yes, we can provide samples. Please contact us for more details on sample costs and shipping.
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Q12: What is the lead time for production and delivery?
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A12:The lead time varies depending on the order size and customization.
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Q13: Do you handle international shipping?
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A13:Yes, we ship worldwide. In addition to the conventional FOB or CIF term, we can also provide logistics services such as Delivered At Place (DAP), Delivered Duty Unpaid (DDU), and Delivered Duty Paid (DDP) that deliver goods directly to the warehouse.
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Q14: What payment methods do you accept?
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A14:We accept various payment methods, including T/T, L/C, and others as agreed upon.
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Q15: Are your products made with sustainable materials?
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A15:Yes, we prioritize sustainability and can provide eco-friendly materials including recycled materials upon request.
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Q16: Where are your factories located, and do they comply with international standards?
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A16:Our factories are located in China, and Cambodia, and they comply with all relevant international standards and regulations.
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Q17: How can I contact your sales team?
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A17:You can reach our sales team via email at [[email protected]] or call us at [ +8613959214481]. We’re here to assist you with any inquiries.
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Q18: Where are your factories located? Can a visit be arranged?
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A18:Our factories are in China and Cambodia. Factory visits can be arranged upon request. You can also view our production line video on our website for an overview of our facilities.
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Q19: What are your advantages compared to other suppliers?
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A19:With 30+ years of industry experience and factories in both China and Cambodia, we help clients reduce costs by up to 25% through strategic duty advantages.
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Q20: Can you customize backpacks based on my design?
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A20:Yes, we can customize backpacks based on your design. We offer tailored solutions to meet your specific requirements, including materials, colors, logos, and additional features.
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Q21: Do you offer eco-friendly backpack materials?
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A21:Yes, we offer eco-friendly backpack materials, including options like recycled fabrics and biodegradable materials. We are committed to sustainability and can provide environmentally friendly solutions for your products.
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Q22: Do you have ergonomic spine-support designs?
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A22:Yes, with over 30 years of industry experience, we offer ergonomic spine-support designs to ensure comfort and reduce strain for the user.
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Q23: How do you ensure the quality of your products?
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A23:We ensure the quality of our products through a dedicated in-house laboratory. We conduct 100% inspection on raw materials and finished products, performing various tests across multiple aspects and providing specific tests based on customer requirements.
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Q24: How do you ensure the quality of your products?
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A24:We ensure the quality of our products through a dedicated in-house laboratory. We conduct 100% inspection on raw materials and finished products, performing various tests across multiple aspects and providing specific tests based on customer requirements.
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